✓ The official currency for Kazakhstan is the Kazakhstani Tenge(KZT).
✓ Even though its territory spans four geographical time zones (from +3 to +6), standard time in Kazakhstan is either UTC+05:00 or UTC+06:00).
✓ +7 is the country dialling codeto Kazakhstan.
✓ The standard voltage in Kazakhstan is 220 volts AC, 50 Hertz (Hz).
✓ Kazakh is the official language of the Kazakhstan,and Russian is also widely spoken, especially in urban areas and among the older generation.
✓ Russian roubles, US dollars, Euro, and some other currencies can be exchanged in the banks and official exchange offices in Kazakhstan, where, as a rule, there are more profitable exchange rates. In large cities exchange offices work 24/7; also, there are many ATMs.
✓ In Almaty, visitors can purchase SIM cards from various mobile operators and enjoy cost-effective calling rates while avoiding expensive roaming charges. All major operators provide special affordable guest rates tailored for tourists, ensuring seamless connectivity with internet speeds reaching up to 4G. Cell phone shops can be found in every district of the city, making it convenient to acquire a SIM card and stay connected during your visit.
✓ Moreover, Almaty provides Wi-Fi coverage in numerous public areas. You will often find Wi-Fi access points available in parks, squares, and other public spaces. To connect, you may be required to log in using your cell phone number. Many dining establishments also offer Wi-Fi for their clients. You won't need a local phone number to access the network; simply ask the staff for the Wi-Fi password.
✓ Kazakhstan uses the metric system.
✓ Tipping in Kazakhstan is not so common as in the western countries. There is no commonly accepted tipping norm and usually, the cost of service (in cafes, hotels, travel agencies, etc.) is already included in the final price. Thus, no additional fees are needed.
✓ There is a growing number of tourists in Kazakhstan and virtually almost all of them report feeling very safe in the country. The people in Kazakhstan are usually very welcoming and generous to foreigners visiting their country. However, one should avoid walking on the streets after sunset, especially solo female travellers.
✓ In cities, it is not recommended to drink tap water without preliminary boiling, unless the tap has a sludge filter. In rural areas, the situation can be different, depending on location: in some areas, the water taken from wells and springs is not just safe for drinking, but also tasty and health-giving.
✓ The law prohibits smoking in most indoor workplaces and public places. However, smoking is permitted in designated areas of restaurants and public transport facilities. Smoking is prohibited on all public transport, including in aircraft, on buses, taxis, subways, watercraft, and rail transport.
✓ Bank cards (Visa, Master Card, Euro Card) for payment are accepted almost in all shopping malls and hotels in cities. However, if you plan a trip outside the cities, you had better have some cash.
✓ Kazakh people consider their homeland to be secular and modern, and there are no strict rules here about how women should dress. However, while visiting religious places such as mosques and mausoleums, it is recommended not to wear clothes exposing any part of the body.
✓ The climate in Almaty is a humid continental climate with very warm summers and cold winters. It is characterized by the influence of mountain-valley circulation, which is especially evident in the northern part of the city, located directly in the transition zone of the mountain slopes to the plains.
✓ One must eat Baursak, Kurt and Meat Pies while in Kazakhstan.
✓ One must buy Kazakh Dolls, Murano Glass, Kazakh jewelry, chocolates and sweets from Rakhat.
✓ Don't miss the famous Oriental Calendar fountain in the city center, which represents the 12 animals in the Kazakh zodiac.
✓ Grab your selfie stick and snap a photo with the life-size statue of the Fab Four on Kok-Tobe Hill.
✓ Take a spin around the Medeu ice-skating rink or travel to one of the winter resorts near Almaty for skiing and snowboarding.
✓ The name Almaty is said to mean "full of apples," and wild orchards still grow in the mountains around the city. You can buy wild apples at an outdoor market or pick one off a tree during a hiking trip.
✓ TV tower is a visit card of Almaty, one of the tallest TV towers in the world.
✓ Almaty offers several bazaars where you can purchase everything from fresh fruit and vegetables to handmade rugs.
✓ Rates quoted are Nett and Non-Commissionable.
✓ Due to the dynamic rates system across the globe, the above quotation is valid for 24 hours only.
✓ The above is just a quote and the same is subject to availability at the time of booking.
✓ No Rooms or Services have been blocked.
✓ The above quotation is not valid if dates overlap with Exhibitions & special events unless specified.
✓ Rooms / Rates are subject to availability unless booked.
✓ Please check all inclusions as any additions will incur extra charges.
✓ Rates quoted are based on minimum 2 pax travelling together.
✓ Any amendments to the date of travel or number of passengers will subject to re-quote.
✓ Tourism Dirham Tax will be charged by the hotel directly to the guests upon arrival unless specified.
✓ 5% VAT is included in the above quote.
✓ Airline / Fuel Surcharges may apply which needs to be paid over and above the Tour Cost.
✓ Midnight surcharges will be applicable for Transfers arranged between 2200 hrs. – 0700 hrs.(depending on the flight details given by you).
✓ Meals not included unless specified.
✓ Insurance Policy not included unless specified.
✓ Hotels reserve the right to release bookings held on Time Limit without prior notice.
✓ In case of any unavailability, we reserve the right to use alternative accommodation, sightseeing tours and transfer of equal standard.
✓ Vacation Dunya is not responsible for any missed breakfast due to flight timings. There won’t be any refund for it. You may request at the hotel directly to pre-book a boxed breakfast in case of an early morning departure. This would also be at the discretion of the hotel.
✓ Breakfast, if included, cannot be provided on the day of arrival at any city.
✓ Vacation Dunya is not responsible for any excess baggage charges on tour.
✓ Vacation Dunya reserves the right to change any information, route or attractions before or after your booking due to events beyond our control like bad weather, any natural calamity, any accident, and or any logistic issues.
✓ Check in time at the hotel is after 14:00 hrs. and check out is before 12:00 hrs. Early check in and late check out requests are subject to availability and at the discretion of the hotel.
✓ Certain sightseeing tour/activities are seasonal and operate on specific dates only.
✓ For certain sightseeing on Seat in Coach Basis you may need to go for to the pickup point.
✓ All Transfers & Sightseeing’s are on Seat In Coach basis unless specified on Private basis.
✓ If the Flight Schedule does not meet the Seat In Coach Transfer Schedule of the Supplier then the Transfers will be confirmed on Private basis at Supplement Cost.
✓ All tours and transfers are point to point unless Vehicle at disposal is booked.
✓ The pick-up or drop-off timings can be changed as per the trip schedule. It may also change depending on traffic conditions and your location.
✓ Kindly note that the driver will wait at the arrival terminal for a maximum of 60 minutes after the flight arrives. Should the guest not arrive within 60 minutes it will be considered as a NOSHOW, rebooking of transfers will be arranged at an additional cost.
✓ For Excursion / sightseeing transfers & departure transfers vehicle will wait for maximum of 10 minutes.
✓ For Sharing transfers, the drivers will wait for a maximum of 5 minutes from the scheduled time.
✓ The maximum dimensions per bag (H + W + L) must not exceed 158 cm (62 inches) – 1 piece + 1 Hand luggage in between 2 guests.
✓ Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
✓ All the products & services mentioned in Vacation Dunya Travel & Tourism LLC
website and sold to our esteemed clients are bound to stipulated terms and
conditions and the same shall govern the contract between the company,
Vacation Dunya Travel & Tourism LLC and its Clients.
✓ The booking will be made by Vacation Dunya Travel & Tourism LLC only:
a) On acceptance of our written quotation or offer.
b) On receipt of passport copies of all passengers travelling.
c) On specified non-refundable initial deposit to proceed with the booking.
d) On full payment of the tour for last minute bookings.
e) Consent given to use of the client’s personal date relevant to the
complete the booking.
✓ The binding contract commences upon the issuance of the Booking Confirmation
that mentions the details of the tour.
✓ Vacation Dunya Travel & Tourism LLC reserves the right to terminate the
contract or decline the confirmation of the booking and return the deposit as per
our sole discretion at any time before the tour.
✓ Please read carefully and understand the contents of the tour brochure /
itinerary and terms and conditions.
✓ Amount paid towards a group tour cannot be transferred to a customized
package.
✓ Unutilized bookings / services will not be carried forward to the next calendar
year.
✓ The Lead Passenger on the booking confirmation will be authorized for all the
passengers on the booking confirmation to agree with the terms and conditions,
acceptance of the booking, and for the payment of themselves and on behalf of
all the passengers mentioned on the booking.
✓ No person/s other than those affiliated with Vacation Dunya Travel & Tourism
LLC, in writing, has the authority to vary, add, amplify, or waive any stipulation,
representation, term or condition in the brochure/ website/ online & offline
booking tools.
✓ Vouchers will be released in 3-4 working days after we receive the full payments /
07 days prior to the departure.
✓ In case of last-minute bookings credit card guarantee has to be provided to
confirm the services.
✓ Any on-board expenses will have to be paid by the client directly in cash or credit
card.
✓ No refunds either in part or full will be made in case of any unused services in
above package like ground transportation, meals, accommodation, sightseeing
tours.
✓ Vacation Dunya Travel & Tourism LLC is not responsible for any personal
belongings, or any other valuable items left in our vehicles or tour sites, it is
solely your responsibility. Our drivers and tour guides will not be responsible for
it.
✓ On Islamic occasions and National holidays, the tour will not serve alcohol, and
there will not be any live entertainment.
✓ Photography of UAE residence especially ladies, military institutions, government
buildings, and installations, is strictly prohibited.
✓ Littering is a punishable offense and offenders may face penalties in the form of
fines.
✓ Vacation Dunya Travel & Tourism LLC reserves the rights to charge 100% no
show charges if the guest is not there at the time of scheduled pick-up.
